The Hotpot Guy - 9號火锅

The atmosphere was amazing even for my little girl. The music was soft and not overwhelming. The staff were friendly and bubbly. For a new restaurant its something that will become our favourite.

Incredible customer service! One particular waitress was so very helpful and without me saying anything let me know the broth I’d chose had spice so cooking the kids dumpling in it would make them Spicy. She then offered that they cook the dumplings in the kitchen. Doesn’t sound like much but she solved a problem I didn’t even think of. My 5 & 7 yr old said “it’s the best restaurant ever” because of the playground. The food was absolutely delicious as well and we had so much fun cooking our own hot pots.

The food quality was top-notch. Every ingredient was fresh and flavorful, making each bite a delight. The variety of broths and dipping sauces added a unique touch, catering to different taste preferences.

The man that served us did an excellent job and made sure we had everything we needed.

Plenty of food and good assortment. Fried rice was yummy too. Would recommend all the soups except for the chilli broth, it is just too much and you can’t taste anything you put in it. But everything else was excellent.

Great food best service my new favorite hot pot place

It was an enjoyable first visit. Service was really good, including the cashier at the counter. Will be back!

Menu is not clear, we over ordered amounts and the food is overpriced.

We LOVE coming to the Hotpot Guy! The food is always amazing and as a bonus the kids have so much fun in the play area!

good dining experience and nice environment. will go for it again

Great first time experience!! Good play space for the kids!

I like the snakes,sweet’s and other foods asin sweet corn 🍽️👩🏻👧🏻🧑🏻‍🦱👧🏻

Second visit. Good service. Ordered too much. Staff were helpful

The food was great, but we didn't really know how to order, so ordered way too much. One pot would feed 3 to 4 people easy.

Our food came out without us having received our broth. Our entrees arrived after our main course finally got to the table. Our food arrived 1.5hrs after we ordered. Not all the hotplates worked on our table so we had to split our party to another table. The menu was never explained to us and the waiter was unable to explain it. After having to wait for so long we were unable to serve our birthday cake as everyone had to leave. And for our inconvenience $12.30 was taken off our bill

Friendly customer service. The kids really enjoyed the play room.

Staff, didn’t explain how everything works and food was very bland

Friendly staff ,good service and good food 👍will comeback again sure highly recommend

Nice food and soup base. Wide range of food selection. Soup took a bit of time though

this is my go to hot pot. excellent food and service

great food, great hot pot. had a wonderful evening. thank you

fast service. good variety of selection to choose from. wonderful staff.

consistent service as always. thank you, my family and I had a great night

I went here with my family and we all had a great evening.

excellent service. delicious food. good variety. fast serving. good prices.

Good dining experience overall with good atmosphere and helpful staff

Absolutely beautiful food staff where amazing very friendly 10/10 highly recommended will be back for sure thanks guys 👌

Very good experience. Waiters were friendly and helpful. Will definitely come again soon

Children’s play area is pretty cool, ball pit and a Velcro wall!! Kids had fun, we all seriously enjoyed our hotpot. Literally every staff member I interacted with was lovely and friendly, service was quick and ordering easy. If you have young kids and enjoy hotpot, definitely head here.

Lovely food, it is very busy but with great experience, will come back again.

so yummy, good service and lots of food options, definitely recommend

The food is amazing and the staff are wonderful. Will come back again 😊

Our first experience at a HotPot and it was absolutely amazing! Quality of food is amazing and so is the customer service! We will definitely be returning 🙂

the food is good, stuffs are nice, lots of options

Delicious food and awesome service, staff were very helpful also as it was our first time there.

Always amazing 🤩 Friendly and very helpful staff. Love it!

We had an amazing experience. The food was delicious. The staff were extremely helpful and made amazing suggestions.

excellent hot pot, excellent staff and service, will come back

Great authentic Chinese food with fantastic family friendly kids play area.

Very friendly good service beautiful food, even the kids enjoyed it, Thank you!

It was our first visit so we were explained what to do and given recommendations. The food was amazing, a great experience and our son was so happy as it was his choice. It was quite warm in the restaurant so would probably not go again on a hot day like today but perfect for winter. The staff were lovely.

Very Helpful staff and very tasty food. Will definitely be back soon.

amazing food and the most entertaining playground we've ever seen in a eatery. My kid wouldn't leave it to even come and eat! I got to eat my meal in peace. it was amazing!

My child loved the playground and the food was really nice

A very enjoyable night, service and food great as usual.

great quality and fresh food. very good service very friendly staff

Excellent food and service! Would have preferred to be seated on the other side of the restaurant for safety reasons and convenience, where it was a more spacious area and closer to toilets as I am heavily pregnant.. We were seated all the way at the end near the children’s play area where it was so loud and noisy + hot (not such a greatly ventilated area) + not to mention very narrow walkways for me to walk up and down to the sauce station having to avoid staff and children running up and down the walkway with my pregnant belly. Just an uncomfortable and an un-relaxing atmosphere with loud children but the food is delicious and service is wonderful, as always.

great for families which are there early with a more quieter option after 8pm for people without kids.

Good food to recommend, The ingredients are fresh.We will come again. 😁

We had a number of children and the Kid's Corner was a draw card for us. The kids loved the room and spent a lot of time in there which allowed us time to enjoy the food. Thanks