The Hotpot Guy - 9號火锅

The food was great, but we didn't really know how to order, so ordered way too much. One pot would feed 3 to 4 people easy.

Our food came out without us having received our broth. Our entrees arrived after our main course finally got to the table. Our food arrived 1.5hrs after we ordered. Not all the hotplates worked on our table so we had to split our party to another table. The menu was never explained to us and the waiter was unable to explain it. After having to wait for so long we were unable to serve our birthday cake as everyone had to leave. And for our inconvenience $12.30 was taken off our bill

Friendly customer service. The kids really enjoyed the play room.

Staff, didn’t explain how everything works and food was very bland

Friendly staff ,good service and good food 👍will comeback again sure highly recommend

Nice food and soup base. Wide range of food selection. Soup took a bit of time though

this is my go to hot pot. excellent food and service

great food, great hot pot. had a wonderful evening. thank you

consistent service as always. thank you, my family and I had a great night

fast service. good variety of selection to choose from. wonderful staff.

I went here with my family and we all had a great evening.

excellent service. delicious food. good variety. fast serving. good prices.

Good dining experience overall with good atmosphere and helpful staff

Absolutely beautiful food staff where amazing very friendly 10/10 highly recommended will be back for sure thanks guys 👌

Very good experience. Waiters were friendly and helpful. Will definitely come again soon

Children’s play area is pretty cool, ball pit and a Velcro wall!! Kids had fun, we all seriously enjoyed our hotpot. Literally every staff member I interacted with was lovely and friendly, service was quick and ordering easy. If you have young kids and enjoy hotpot, definitely head here.

Lovely food, it is very busy but with great experience, will come back again.

so yummy, good service and lots of food options, definitely recommend

The food is amazing and the staff are wonderful. Will come back again 😊

Our first experience at a HotPot and it was absolutely amazing! Quality of food is amazing and so is the customer service! We will definitely be returning 🙂

the food is good, stuffs are nice, lots of options

Delicious food and awesome service, staff were very helpful also as it was our first time there.

Always amazing 🤩 Friendly and very helpful staff. Love it!

We had an amazing experience. The food was delicious. The staff were extremely helpful and made amazing suggestions.

excellent hot pot, excellent staff and service, will come back

Great authentic Chinese food with fantastic family friendly kids play area.

Very friendly good service beautiful food, even the kids enjoyed it, Thank you!

It was our first visit so we were explained what to do and given recommendations. The food was amazing, a great experience and our son was so happy as it was his choice. It was quite warm in the restaurant so would probably not go again on a hot day like today but perfect for winter. The staff were lovely.

Very Helpful staff and very tasty food. Will definitely be back soon.

amazing food and the most entertaining playground we've ever seen in a eatery. My kid wouldn't leave it to even come and eat! I got to eat my meal in peace. it was amazing!

My child loved the playground and the food was really nice

A very enjoyable night, service and food great as usual.

great quality and fresh food. very good service very friendly staff

Excellent food and service! Would have preferred to be seated on the other side of the restaurant for safety reasons and convenience, where it was a more spacious area and closer to toilets as I am heavily pregnant.. We were seated all the way at the end near the children’s play area where it was so loud and noisy + hot (not such a greatly ventilated area) + not to mention very narrow walkways for me to walk up and down to the sauce station having to avoid staff and children running up and down the walkway with my pregnant belly. Just an uncomfortable and an un-relaxing atmosphere with loud children but the food is delicious and service is wonderful, as always.

great for families which are there early with a more quieter option after 8pm for people without kids.

Good food to recommend, The ingredients are fresh.We will come again. 😁

We had a number of children and the Kid's Corner was a draw card for us. The kids loved the room and spent a lot of time in there which allowed us time to enjoy the food. Thanks

Love this place. Every time we come we leave feeling full and the service is great. So much to choose from as well. This has become a regular spot for us

Staff was very kind. It was dericious! thank you I want to eat again

It was absolutely amazing a bit hard with kids but one enjoyed the play ground 😃

very friendly staff and food-love it and will be back

Great food, the kids had a great time in the playground. (Although there was a tantrum when leaving, and I had to go in to retrieve him with my shoes on and got told off and a woman took a photo of me to ‘shame’ me). Had to wait half an hour for our wine order and had to ask a few times for table water. But then staff were friendly and knowledgeable about the food and very helpful as it was our first hotpot experience. The family had a great time, we were very happy and will recommend for friends to go and we will be back again

Amazing Venue great for Family's Good Value and once kids have had enough they can go and enjoy the indoor playground leaving the parents to continue enjoying there meal

We were very lucky and managed to get one of the bigger tables with individual pots in its own separate room. This was great for us as there were some people in our group who were hard of hearing and this allowed us to have personal conversations amongst ourselves without the noise of the restaurant. The food was great and well priced. There was a problem with one of the dishes, but it was promptly changed without question. Some of our group were new to hotpot, so it was nice that the staff were very patient with us. Overall very happy with our experience.