Okami - Frankston

You need to order by the app however the app doesn't work very well We had meals missing then a whole amount not even come out so people waited and waited then when we said something they had no meals for us, we re ordered drinks on numerous times, then when waiting for food dor over 30 mins we decided just to order dessert instead which came then the food came 10 mins later Food was delicious however the app was crap and waiting for meals for sooo long wasn't good enough. Even the waitress came took our order that we didn't get a d even that never came

Fantastic fresh food , great service and pleasant atmosphere. Loved it !

We are regular Okami clients in Frankston. The last couple of times we weren't happy with the service. We were asked to do the QR code order. We did it and it didn't work. after half an hour the waitress asks us why we didn't order. She tells us she can take the order, she forgets to bring drinks for one of my kids. The mogu mogu were served in a bottle, they normally serve them in a glass with ice. The food arrived very slowly and come was cold. The table were very close together and I had one kid screaming in my ears and kept walking past bumping my chair. The waitress comes back saying we should have used the QR code to avoid her forgetting to bring the drinnks. Not happy and we won't come back to Franskton Okami

Food was great but didn’t get drinks until we were on our last plate of food.

very noisy and felt too crowded, but besides that it was a lovely dinner

Love okami always amazing food and service will definitely continue to go there

Need to order with Q code next time. Waiter forgot one of our orders.

Food was good but service terrible waited too long need more staff

Too many people stuffed into a tiny dining room. Way too loud, just felt like a feeding trough. Staff were too busy to give any kind of personal service.

We will definitely be coming back. Amazing food, amazing service. One of the best dining experiences we have had. Five stars

Food was amazing and so fresh. First time visit and couldn’t believe how quickly the food came out. Customer service was excellent.

Love the new menu and ordering!staff are always friendly 😊

The Staff was lovely but I am not okay with the online ordering. It's completely impersonal and incredibly frustrating. I feel if you get too busy you need to hire more staff not our dining experience.

Great all you can eat Japanese. The restaurant itself is a little run down but the food is great and very good value

Delicious food, fast wait times, good atmosphere! Definitely coming back

As always, food was delicious and came out so quickly. New barcode thing worked well and you can order whenever you want. Just have to make sure you don’t go too crazy and order too much as they have a charge if you can’t finish all your food. If it’s in excess 200g then you’re charged but that makes sense. 100% going back!!

We thoroughly enjoyed the food but our order was lost so our food came out late and we got mains before starters? Staff were apologetic and other tables around us were demanding and loud and obnoxious. i think the neighbouring table got our meals, which they left copious amounts of waste food. We will be back as the meal was lovely, thank you delayed. Thank you our food was very nice

New ordering system is ridiculous, every order placed was somehow doubled which resulted is staff being so rude to us! Food was awful, noodles were soggy and overcooked.

Great experience. Loved the new way of ordering, so easy. The kids love the food

Food was delicious as usual. Not a fan of QR code ordering as it interferes with the social aspect of dinner - one person is constantly ordering for everybody. Also limited to 10 plates per order and for a group of 4 that slows down the eating process. Much prefer traditional customer service.

Fast service, food was hot and fresh. Staff were able to take orders of trouble using the new online ordering

I love the entire evening. I wish you could take home the leftover food! Going back soon!

Fast, friendly service and great food for a quick weeknight dinner.

Okami is a great place to visit if you love authentic Japanese food. The service is great and booking a table was easy

The food amazing Service amazing The only thing was the restaurant was so cold 🥶

All the hot food dishes were all cold. The rest was passable. Not as I recalled from previous visits. Plus the Billing was very confusing could not pay your own order only the complete table.

Food was amazing and service is great. It's just so crammed and noisy that makes it difficult. We couldn't talk and hear each other, and that ruins what could be an awesome experience.

Was so yummy and the stuff are awesome. We’ll be going back well done guys 😆

This is supposedly an all you can eat restaurant and you order through a QR code but they can choose weather or not you get your food or not or weather to say you have received your food when you actually haven’t. It’s actually frustrating sitting down and waiting so long between the orders for the food to arrive I ended up just leaving after an hour and a half frustrated because I was still hungry waiting for bloody food ALL YOU CAN EAT what a joke ALL YOU CAN WAIT more like absolutely

The food was great and came out in a timely manner

Seated us as soon as we walked in. Extremely friendly and helpful staff. Easy ordering of our food. Swift delivery of each course.

We had the most wonderful time with excellent food and excellent service! Will definitely return

Very good food, great value for money, very quick from order to table and very helpful staff, 11/10

Service was amazing! Staff were lovely, food was so good

We love Okami! We have been going there for years and the food and the service is always excellent which is why we keep going back

It was great over all but when we sat down to scan and order we were given an expired bar code making us unable to order food until we had someone give us a new bar code On-top of that we were given an extra 6 ice creams in which we didn't order

Amazing service amazing food we will be back for sure

We always love Okami the food is absolutely yummy. Staff were amazing and very friendly! One of our favourite place its clean and has great atmosphere.

very good service and great foods too. Will go back there again for sure!

Good service, yummy food , it was a bit different with the new QR code ordering, but the staff were on hand to help

Good was delicious, not sure about the new ordering from table system, quite time consuming when trying to talk with guests at table

Yummy food and fast service. A little noisy when busy.

The food is excellent It was very hard to buy a drink and we would wait up to half an hour for one

The service and staff were very good and the quality of food fantastic.

Not a big fan of ordering food via app as everyone wanted to order which got out of hand

Fabulous dinner, fast service, delicious food and ordering via the QR code is great!

I love the ordering on phone seemed to make the whole process much quicker. Had one issue that was easily resolved with a staff member. My parents however did state that they probably couldn't come here without us though due to having to order via QR code

Service was quick and great. Food was excellent and the atmosphere was nice.

Good service and atmosphere. Great selection of dishes. Good service.

Excellent food. Great service. Space is limited, and the restaurant itself is a little in need of a cosmetic lift. But it is clean and great value!