OKAMI - Footscray

The staff were very friendly and patient.The service was great.My family and I will definetly be back

Super fast and efficient restaurant; enjoyed being able to order off of the tablets and the fast service. Only had to follow up a few times on missed items

Delicious food, friendly staff. Had the all- you -can -eat.

The tables were sticky and dirty. Chairs were very ripped and uncomfortable. There was much confusion between 2 staff members about ordering dessert and we received more alcohol than we ordered. There were only a couple of waiters on the floor and the one who looked after us was rude and dismissive, constantly pointing us to the ordering IPAD and ignoring us the rest of the evening. The food was poorly prepared with the meat courses very, very tough We will NEVER come back for a family party to this Footscray store.

I like the food and would def recommend and come back to eat

The food was all right and the services is nice

The food was good and delicious but because we went during the busy day so food was a bit slow but service is nice overall

Very good maybe will go again . Very clean place

Staff are very friendly and with the ordering system its very quick and easy

the staff were nice, and they also have now the automated order. but the areival of order takes a long time. we have to follow up a couple of orders multiple times like the shrimp and steamed vegetables at the end of the meal.

We went to eat but we come back at home very hungry.

Foods are delicious and excellent service. We will definitely come back.

Great service and the food is consistently fresh and tasty

Good food and value for money. Moderate noise level. Overall good!

Everything I expected and more, thank you! Will come back for sure.

We normally go to the one in hoppers crossing but the dishes here are better. The service however was a little slo

All good, but the soup is a little salty. 😃

Food was good.. service was a little slower than usual but they were very busy. Prices have gone up slightly.. still a great way to sample a variety of foods. Still our Japanese go to!

Service was lovely. Food was great. We return here often.

Great as always. Surrounding customers were a bit loud and perhaps more noticeable than normal as we there were only 5 tables full in the restaurant and we were seated directly next to 2 of those tables. (Notwithstanding there was room to space people out more - perhaps there are reasons not to do this I am not aware of).

Staff were friendly and food were good. Will come back again.

Really really good. they ran out of Japanese beer, which was a bit disappointing, but otherwise great.

Great! Always love this OKAMI. Sashimi is our go to

Decent service and okay food. There are better all you can eat options

Good service, lot of noise, dark space, thx for effort.

Food was great and the staff were very friendly and helpful

My favorite restaurant, love the food. Great value for money

The meals didn't arrive together and there was 25-30minutes between the mains arriving which meant we filled up on rice as we were hungry. The food was delicious but when you're not sharing then it's hard because people finish their meals before yours arrive.

We have been to this place quite often, but the food today was salty.

Love going to okami with my to young boys. The boys get to try and eat everything

ipad ordering which was a bit daunting, but otherwise perfect

Overall is Ok, but some of the dishes are too salty.

Amazing food, quality & served quickly. Definitely would recommend & we keep coming back for more tasty food

Our dining experience tonight was going amazingly until the end of the meal came closer. Now that Okami has implemented the tablet ordering system, we expect that once we send items off to the kitchen, they would receive it and prepare them in relatively the same order that we sent them. Instead, we had ordered the sushi roll plater (which is evidently pictured to include wasabi and ginger) very early on in our meal. However, this dish did not come out, so when the server came by to let us know that the kitchen would be closing soon and to take out dessert orders, we had to remind her that we were still waiting on a sushi dish. In the haste of taking our final orders, she placed a new order of sashimi (not sushi rolls) on our behalf. When the plate finally came out and it was sashimi, we said it’s not right and that we ordered rolls. They took it back and much later brought us rolls. The next issue was very evident then, the rolls were NOT an assortment of different kinds, but rather all cooked tuna and avocado rolls. There was also no wasabi or ginger in the plate. That’s when we had had enough and asked for the manager, Keith. She informed us that the lack of variety in the rolls was because they were ordered at last call, referring to when the server came and ‘reordered’ the dish for us. We made it clear that we had actually ordered it early on in our seating, so the dish was quite disappointing. Finally, the cherry on top of it all, was that when we asked if we would get the wasabi and ginger with the rolls, Keith said that WE DID NOT order it as those items need to be ordered separately and do not come with the dish. This made us furious, since the picture on the menu tablet CLEARLY includes those items, and there is NO disclaimer to let us know it wouldn’t and that we’d have to order it separately. It was only after making even more of a fuss that we were given some wasabi, no ginger. All in all, this experience has shown us that the servers and the manager are NOT equipped with the skills needed for their jobs. Instead of listening to our requests/complaints, they constantly made up excuses as to why it was actually our fault. I’ve included pictures the sushi roll platter as seen on the menu tablet, compared to what was served to us.

It was amazing. I’m really happy with our food and our drinks everything was so good

Food and service was excellent as always. Worth the money

Service was not great the staff were not mice and the parking is a joke. Got a parking fine. Would never go back to this one. Way small

Always amazing food and treatment by staff. My favourite restaurant to eat at

They cook the Yakiniku beef so well, not chewy like other Okami branches, but the sauce in it is so little per serving making it taste more oily than tasty. Waiting for the order takes a while compared to other branches. We waited for the Beef Carpaccio order for more than 30 mins, and not until we followed it up, and our table was empty numerous times waiting for food to arrive. The staff were kind and lovely.

Lovely dining experience with the family. Every dish was delicious!

Food was nice! I remember the menu being bigger though but none of us had been there in forever. Staff were friendly but they probs should check the wine before bringing it to the table as our glass was oxidised (yes they replaced it) They accommodated our booking request as well.

Was great, food was delicious and fresh and plenty to eat.

Wonderful experience, great food and friendly staff at okami footscray

Food was great and the food came out at good speed this time maybe due to the new table tablet ordering system!

Less salt and sugar would be better for all customers.

17 people with 1 iPad for service is ridiculous. By the time everyone’s had a chance to glance to order it’s taken an hour. Much rather prefer the old menu system being serviced by a waitress

As usual food was great but service was very slow this time and understaffed. Waitresses where Like care factor zero this time. I have booked my group in again for September 18th let’s hope this time is better

Was very good. Good food, good customer service. My family and I had a great time

Food is always good and fresh. A lot better the the other stores in the west

It was a great night and the food was delicious