OKAMI - Footscray

The meals didn't arrive together and there was 25-30minutes between the mains arriving which meant we filled up on rice as we were hungry. The food was delicious but when you're not sharing then it's hard because people finish their meals before yours arrive.

We have been to this place quite often, but the food today was salty.

Love going to okami with my to young boys. The boys get to try and eat everything

ipad ordering which was a bit daunting, but otherwise perfect

Overall is Ok, but some of the dishes are too salty.

Amazing food, quality & served quickly. Definitely would recommend & we keep coming back for more tasty food

Our dining experience tonight was going amazingly until the end of the meal came closer. Now that Okami has implemented the tablet ordering system, we expect that once we send items off to the kitchen, they would receive it and prepare them in relatively the same order that we sent them. Instead, we had ordered the sushi roll plater (which is evidently pictured to include wasabi and ginger) very early on in our meal. However, this dish did not come out, so when the server came by to let us know that the kitchen would be closing soon and to take out dessert orders, we had to remind her that we were still waiting on a sushi dish. In the haste of taking our final orders, she placed a new order of sashimi (not sushi rolls) on our behalf. When the plate finally came out and it was sashimi, we said it’s not right and that we ordered rolls. They took it back and much later brought us rolls. The next issue was very evident then, the rolls were NOT an assortment of different kinds, but rather all cooked tuna and avocado rolls. There was also no wasabi or ginger in the plate. That’s when we had had enough and asked for the manager, Keith. She informed us that the lack of variety in the rolls was because they were ordered at last call, referring to when the server came and ‘reordered’ the dish for us. We made it clear that we had actually ordered it early on in our seating, so the dish was quite disappointing. Finally, the cherry on top of it all, was that when we asked if we would get the wasabi and ginger with the rolls, Keith said that WE DID NOT order it as those items need to be ordered separately and do not come with the dish. This made us furious, since the picture on the menu tablet CLEARLY includes those items, and there is NO disclaimer to let us know it wouldn’t and that we’d have to order it separately. It was only after making even more of a fuss that we were given some wasabi, no ginger. All in all, this experience has shown us that the servers and the manager are NOT equipped with the skills needed for their jobs. Instead of listening to our requests/complaints, they constantly made up excuses as to why it was actually our fault. I’ve included pictures the sushi roll platter as seen on the menu tablet, compared to what was served to us.

It was amazing. I’m really happy with our food and our drinks everything was so good

Food and service was excellent as always. Worth the money

Service was not great the staff were not mice and the parking is a joke. Got a parking fine. Would never go back to this one. Way small

Always amazing food and treatment by staff. My favourite restaurant to eat at

They cook the Yakiniku beef so well, not chewy like other Okami branches, but the sauce in it is so little per serving making it taste more oily than tasty. Waiting for the order takes a while compared to other branches. We waited for the Beef Carpaccio order for more than 30 mins, and not until we followed it up, and our table was empty numerous times waiting for food to arrive. The staff were kind and lovely.

Lovely dining experience with the family. Every dish was delicious!

Food was nice! I remember the menu being bigger though but none of us had been there in forever. Staff were friendly but they probs should check the wine before bringing it to the table as our glass was oxidised (yes they replaced it) They accommodated our booking request as well.

Was great, food was delicious and fresh and plenty to eat.

Wonderful experience, great food and friendly staff at okami footscray

Food was great and the food came out at good speed this time maybe due to the new table tablet ordering system!

Less salt and sugar would be better for all customers.

17 people with 1 iPad for service is ridiculous. By the time everyone’s had a chance to glance to order it’s taken an hour. Much rather prefer the old menu system being serviced by a waitress

As usual food was great but service was very slow this time and understaffed. Waitresses where Like care factor zero this time. I have booked my group in again for September 18th let’s hope this time is better

Was very good. Good food, good customer service. My family and I had a great time

Food is always good and fresh. A lot better the the other stores in the west

It was a great night and the food was delicious

Great fresh food. It was busy in the restaurant which meant that it was noisy.

The food is always good at Okami and they catered well to dietary needs.

All food is yummy, the miso steak, miso soup, agedashi tofu, sesame ice cream 🫶🏻

not a bad resturant, this chain know how to do what they do, and they do it well, all the food is fresh and comes out as they are ready. Very close seating and noisey environment would be my only complaint

There was 6 of us. Food was well prepared and delicious. A corkage fee of $10 was extreme.

Second time coming in Footscray branch. Same vibes, same yummy foods, same excellent staffs. Serving is also fast like our first time when we came in this branch. Me and my friends will surely come back in any okami branch. I like the atmosphere, I recently dined at OKAMI Japanese Restaurant and was thoroughly impressed. The ambiance is warm and inviting, with tasteful decors that sets the perfect mood for a relaxing meal. The menu offers a wide range of authentic Japanese dishes, from sushi and sashimi to tempura and ramen. Each dish is beautifully presented and bursting with fresh flavours. The staff is attentive and knowledgeable, enhancing the overall dining experience. Whether you're a fan of Japanese cuisine or trying it for the first time, OKAMI is a must-visit. For a all you can eat Japanese restaurant, this is great. We ate at the Albury restaurant and for a first time visit, the food was better than you would expect. It caters for non Japanese food as well as Japanese. There is lots of options to choose from, and it does not take long for the meals to be served. Be mindful that if you order something you must eat it, as you pay additional for wastage, which is fair. So please try it out as you will be pleasantly surprised and content

Nice place to eat, waiters are nice and all you can eat formule is worth your money

Went there on weekdays and the restaurant was not busy. Got food pretty quickly and the food was nice and hot.

Best restaurant in Melbourne, love the food and the variety. Great value for money

The staff were friendly and quick. There was a little confusion over how to use the ordering platform, but the staff helped us out. The only issue was not being able to split the bill. Every other aspect was thoroughly enjoyable.

Overall good experience with good food and good customer service

Love eating here and now they have iPads to order yr food which is easy! Always busy which is a good sign and the food quality never disappoints!

Absolutely phenomenal. Staff were great and food was super. 👌 👍

Quick service and good food. Staff is friendly as well. Will go back again

The food & service was fantastic. The $35 eat all you can is such great value. Well be back again thankyou

Delicious food and worth value, all you can eat Japanese food, will come back again

Food was amazing and the service was really nice. One of the best restaurants in the city!

Food was lovely but disappointing that a number of items that we ordered didn’t come out and when we check on them they hadn’t ordered and had to reorder. Party Of 5 inc 3 hungry male teens! Otherwise no issues!!

Very satisfied customer here. Tried other branches too and got same satisfaction when it comes to food and staff. We will surely coming back.

We love Okami’s Great quality food Very well priced Great for the whole family

Food was good as usual. Beef teriyaki was a little bit more cooked than usual and the chicken keerage was a bit oily. Overall was a great experience as always.

Such great value. Tasty food and such a good price. We had fun.

Great food choice and atmosphere nice service too gonna come back again

Food was absolutely delicious but staff were a bit slow

We really enjoyed the food and our time there - will be back.

All good. We were full, happy, and satisfied. Definitely come back

The food it's so good and generous (nice and proportional) not like year ago so stingy and too long for serve, at the moment become better and perfect. Keep exelent food and service 💐