Okami - Doncaster

The owner accused of sending the same order twice. We ended up eating the same order twice. Worst of all, there was no history of what order has been placed. I was so scared to make any other order worrying that I might get double orders again! Ironically, when we received only 1 serve when we ordered double serve.

Great customer service and owner is very kind and friendly

It is always a great experience at Okami, good food & pleasing staff.

Great service and delicious food. I would definitely be coming back.

Really great service and food. Super quick as well! Highly recommend

Understaffed, chaotic. Poorly managed restaurant. Waited over an hour for our second dish and some never came. Lots of people having the same issue.

some ordered food is not coming for a buffet. not good

Ordered twice got 2 items of food waiting for almost 2 hours didn’t receive any of our dishes while everyone around us got served and still had to pay 100$ for food portions I could count on both hands!

ordering via QR codes made it easy. food was okay without being great.

Efficient service and great food. Fun to go in a group.

The service was lovely and the quality of food is better than other Okami Branches we have tried prior.

Nice decor Good food Good service I do recommend it

Only the restaurant was very busy got bit off noisy that’s all

Good staff good service nice hospitality. Worth every penny 🙂

THE MAIN ISSUE WAS NOT BEING ABLE TO USE OUR RESTAURANT DISCOUNT CARD ($50), WHICH IS THE SAME PROCEDURE AS EFTPOS, TO OFFSET THE COST AND PAY BALANCE WITH OUR DEBIT CARD BECAUSE THE STAFF SAID THAT THEY COULD NOT SPLIT THE BILL

the order took time due to crowded customer. we couldn't order much.

the room is spacious, however it is hard to catch staff to order.

My son’s choice for his birthday dinner. We usually go to Greensborough but thought we would try Doncaster! Amazing thank you!

Was great experience, I was worried based on the google reviews but was great. I will put a positive google review in soon. Thanks again

Always a great spot to dine. Ipad makes ordering a breeze. Great for families

What a fantastic restaurant. The food is fantastic and great pricing too. We had a wonderful time. Everyone was celebrating so it was happy noisy but we could still hear each other talk. Can't wait to come back!

Worst service ever, would never go there again, cold food and had to keep asking when food was coming, also no interest in ordering by QR code, terrible experience overall

Very under staffed. They did their best.It was New Year’s Eve. The food wasn’t hot which was disappointing. Cold food was good

great food as always. One of our favourite places to go.

It was a disappointing experience. It was assumed that we were there for the "all you can eat" meal but we wanted the a la carte menu. After taking time to make our selections, a waiter came to take our orders. He soon came back to say our selections were unavailable. We made different selections and were later told again that half of our choices were also unavailable. The a la carte menu was very limited as there were other items which were marked as unavailable aside from those that were unavailable but umarked. We had two waiters and neither appeared to know what was available. The food quality was unremarkable. The noise level was intolerable as as couldn't make any audible conversations there. That was our first visit there and also our last.

WE would come back but would like to be able to split the bill please. It makes it so much easier for customers to pay fr what they ate. Cheers

Service was absolutely terrible. We had to ask for the simplest things like cutlery and bowls. They were slow, the QR code didn’t work then when it did it ordered 3 of everything. Won’t ever go back

Excellent service friendly staff and great food . We will be back

The food is nice, good value and comfortable to dine in.

Love this Okami location. Food is sensational. Always friendly staff.

great food, little busy & staff was overwhelmed but overall great experience

Overall was good and Loved the dessert, salad dan steak

We always have really good food and good service !!

Sadly food lacking taste, hot food was cold, not everything ordered arrived, poor service.

Very good , Nice experience A good experience, will come again next time

Nice dinner, enjoyable food choices, many options to choose from for everyone

Nice food, variety of choice. Staffs are nice and good environment

great, fast service too! very tasty and quick , we enjoyed

the food was amazing as usual and very fresh too

Ok we get it! Hospitality is struggling… Hmm wonder why? We have dined here previously twice, good value, albeit service ordinary. Now you have to order everything by QR code, clunkiest, un-user friendly ever. Service non-existent, entree’s came with mains, to get a glass to serve our BYO wine took over an hour! Food took forever to arrive and not in the order they were ordered. Gave me time to have a good look at the restaurant; upon arrival grass knee height, gardens unmaintained, leaves piled up at entrance, curtains taped to windows, overall feeling of yuk. Bill provided & yes very quick to charge corkage of $12 each of the wine bottles we bring, but no glasses? please refer above. Won’t be back!

The foods were good. We had a very good experience here. Thanks.

Good customer service and food was good too. Value for money

Great food and we had a great time! Food came super quick to.

I booked 5pm first entry customer. We loved the food and service there.

It was fast at the start and then missing quite a few dishes near the end. Quite a few vegetarian options that could be accommodated but same as most. i hope there more tofu options like vegetarian noodles or soup based

Service was very slow. Not friendly staff and not enough staff

Just so so. They did not grant our request to have a table near the cherry blossom area as we are celebrating Father's day, even after I reiterated it upon arrival about our table request, but to no consideration at all. Also they served wagyu beef which was not newly prepared, it looked like it was aleeady been served to and touched by other cistomers as it has a few mixed grains of rice on it. It was disgusting. It's very hard to order sashimi as it has to be always with the whole set combination with sushi rolls which there is only 4 tiny slices of sashimi per set adn a lot of sushi rolls. Same as prawn tempura, cannot order solo prawn tempura as it has to always come in combonation set woth vegetable tempura. Very wrong and awful strategy of Okami to make customers not be able to consume much of what customers juts want to eat. And so on.

No waiting, quick, waiter very obliging and helpful in explaining how to order, food was delicious

Always great experience here! Food is delicious and service is also good.

Waitress doing the excellent service , Very satisfying , I will go there next time