Okami - Doncaster

It was a disappointing experience. It was assumed that we were there for the "all you can eat" meal but we wanted the a la carte menu. After taking time to make our selections, a waiter came to take our orders. He soon came back to say our selections were unavailable. We made different selections and were later told again that half of our choices were also unavailable. The a la carte menu was very limited as there were other items which were marked as unavailable aside from those that were unavailable but umarked. We had two waiters and neither appeared to know what was available. The food quality was unremarkable. The noise level was intolerable as as couldn't make any audible conversations there. That was our first visit there and also our last.

WE would come back but would like to be able to split the bill please. It makes it so much easier for customers to pay fr what they ate. Cheers

Service was absolutely terrible. We had to ask for the simplest things like cutlery and bowls. They were slow, the QR code didn’t work then when it did it ordered 3 of everything. Won’t ever go back

Excellent service friendly staff and great food . We will be back

The food is nice, good value and comfortable to dine in.

Love this Okami location. Food is sensational. Always friendly staff.

great food, little busy & staff was overwhelmed but overall great experience

Overall was good and Loved the dessert, salad dan steak

We always have really good food and good service !!

Sadly food lacking taste, hot food was cold, not everything ordered arrived, poor service.

Very good , Nice experience A good experience, will come again next time

Nice dinner, enjoyable food choices, many options to choose from for everyone

Nice food, variety of choice. Staffs are nice and good environment

great, fast service too! very tasty and quick , we enjoyed

the food was amazing as usual and very fresh too

Ok we get it! Hospitality is struggling… Hmm wonder why? We have dined here previously twice, good value, albeit service ordinary. Now you have to order everything by QR code, clunkiest, un-user friendly ever. Service non-existent, entree’s came with mains, to get a glass to serve our BYO wine took over an hour! Food took forever to arrive and not in the order they were ordered. Gave me time to have a good look at the restaurant; upon arrival grass knee height, gardens unmaintained, leaves piled up at entrance, curtains taped to windows, overall feeling of yuk. Bill provided & yes very quick to charge corkage of $12 each of the wine bottles we bring, but no glasses? please refer above. Won’t be back!

The foods were good. We had a very good experience here. Thanks.

Good customer service and food was good too. Value for money

Great food and we had a great time! Food came super quick to.

I booked 5pm first entry customer. We loved the food and service there.

It was fast at the start and then missing quite a few dishes near the end. Quite a few vegetarian options that could be accommodated but same as most. i hope there more tofu options like vegetarian noodles or soup based

Service was very slow. Not friendly staff and not enough staff

Just so so. They did not grant our request to have a table near the cherry blossom area as we are celebrating Father's day, even after I reiterated it upon arrival about our table request, but to no consideration at all. Also they served wagyu beef which was not newly prepared, it looked like it was aleeady been served to and touched by other cistomers as it has a few mixed grains of rice on it. It was disgusting. It's very hard to order sashimi as it has to be always with the whole set combination with sushi rolls which there is only 4 tiny slices of sashimi per set adn a lot of sushi rolls. Same as prawn tempura, cannot order solo prawn tempura as it has to always come in combonation set woth vegetable tempura. Very wrong and awful strategy of Okami to make customers not be able to consume much of what customers juts want to eat. And so on.

No waiting, quick, waiter very obliging and helpful in explaining how to order, food was delicious

Always great experience here! Food is delicious and service is also good.

Waitress doing the excellent service , Very satisfying , I will go there next time

Awful foods. Quality was no where near japanese foods.... waste of money

A nice place to eat and the staff was good

An empty table has been holding on for at least 25mins within our one hour experience in this particular Okami restaurant. Until today, our family have been huge fans of Okami and this is definitely the WORST experience!!! Even for every single dish of the first order, we have only received half of them. And since the first order has been served, you could feel the following orders are served truly slowly. We didn’t over order and only ordered what we’re able to finish, however, it seems much unlikely to be served as a normal all-you-can eat restaurant. Not to mention that you’re unable to review your previous orders in the ordering system and therefore unable to complain with it. Somehow we are getting the feeling of being played the tricks instead of enjoying the food, which we have paid for. After all the waiting, we couldn’t help complaining about not being served with any food and that we’re still hungry, we got the explanation that the system is not working and the kitchen didn’t receive any of our following orders. The waiter kindly offered to take our orders over their iPad, but we just didn’t have the mood any more. Never ever come back again and completely disappointed.

We loved our visit to Okami Doncaster. The food was great quality and portions allowing you to enjoy a wide range of items from the menu. What really makes this venue are the staff. They were so lovely! We had a wonderful night out and look forward to returning.

our waiters were wonderful and accommodating to our needs. The food was fresh, tasty and came out quickly. We highly recommend this place!

Restaurant and food are lovely. Bit disappointed they have a qrcode to order. Prefer to talk to a human when ordering.

Staff were not helpful nor friendly. We had a child with allergies so we supplied his own dinner. we were not aloud to have it at the table so had to take the child into the carpark to eat it. When we told the waiter he wasn't eating , he said he needs to sit here on the end of the table so “we can watch that he doesn’t eat” (that meant removing the child down the adults end) he didnt want to move away from the childrens end so the waiter he put him down as eating and put him on the bill. Then when we went to pay we had to try and get him removed off the bill We did not see 1 smile the whole time we were there.

Quite value for money. Go early as made to order food is slow to arrive at table when crowd builds up.

Food so salty and oily! So thirsty at night time

Food not bad but the price is affordable, no complaints

Food is not really bad but delivery very slow and some food not served

Prices are good ! Foods are not bad but no services

It’s a good bargain restaurant if you like Japanese food

Nothings wrong and no comment! Will be back again lol

Food is good and the price is good ! But sometimes we need waiting for long time

Can’t order Sashmi only ! We need to order sushi and only come with 4 slices of Sashimi

Come for many many times ! No comment on this post

Waiting too long for the food! No service and no smile

Visit this restaurant many times! Love the price and the food

Prices are good and come to visit once a month

Yummy food and the price is good! Lots of choices

Service is good and the food service was good! Good restaurant

Food is yummy and will be back again and introducing to my friends

Good food and efficient service. quite good for family with kids