Okami - Caroline Springs

ARCHIE IS THE BEST I LOVE HER SO MUCH!!! She deserves lots of praise and a raise.

Archie is the best. She is always the nicest person at Okami and is super understanding.

Archie is so lovely every time. Her service is one of the main reasons we always come back.

We haven’t been since all the changes and were disappointed Gone is customer service. Everything is now using a QR code for ordering Took over a half hour to get a drink Food portions are a lot smaller. Staff run off their feet, clearly not enough on roster. Taste of food was very different to how it used to be

Excellent and amazing. Customer service great and experience over all

Okami was amazing! Great staff, easy to order and the food was sensational!

Location and service were good. Easier to order through QR code.

Food had exceptionally long wait time due to low serving staff numbers. There was also temperature of food that was varying due to waiting to be served for so long. The food was also not seasoned as well as it normally is for okami standards which didn't help when it was also overcooked and chewy for the steak or it was undercooked for some stiff dry noodles.

sound just echo a bit. still my fave place to eat though 😋

Food took forever, the online ordering is the worst. Not again.

First time visiting. Food was great. No complaints. Maybe some music to drown out noise from other diners 😁

Was good. Hadn’t been for a while. Noticed we got less food for the price unlike before. Food is delicious though.

We love going to Okami The food is always good and so is the service

You guys are always the best. Thank you for having us!!

The service was great, friendly staff plus the food was served on time!

I love going here this is one of my favourite restaurants!

I love going here. Always the best food and service.

The place was absolutely packed. Multiple groups were there having birthday parties. Loud as hell. I'd requested we have a quiet corner but nowhere was quiet lol. It was also my birthday dinner but it would have been impossible to sing let alone be heard across the table. Menu ordering was difficult, staff weren't always available to take orders. Food came out promptly though so that was a bonus. Wish the prices were cheaper like the old days.

Everything was absolutely amazing and the service and food was great

Way too noisy can't understand my friends I didn't like it.

Value for money. Really love it, the food, the service.

Always a great meal here. One of my favourite restaurants.

Great service great food. Great value for money. definitely be back again.

They changes the ordering system and remove a lot of products from the menu.

Food cold, what was supposed to be warm/hot. Meats were tough in texture. I don't believe the all you can eat is value for money to be honest.

Slow dinner service today, waited a long time for food to come out and when it did the servings were very small, not enough for our party of 7 so we had to reorder a number of times (which is fine), however a lot of our reorders didn’t turn up and it’s like our orders were skipped due to the influx in the kitchen. Need to find a better system Okami- Caroline Springs. Will stick to going to Hoppers Crossing. They are much better! Also, there was a plumbing issue in the toilets. It stunk so bad like sewerage and one of the cubical were boarded up with chairs. Definitely not OH&S approved.

They lost several of our orders in the systen somehow, some orders in the same round of orders came but others never turned up. Explaination for why just didnt add up. Not enough wait staff is propbably the issue as they were run off their feet getting food to tables. Great food, service was poor but not the servers fault let down by poor management.

Have been to other okamis’ and this one fell short in comparison across all aspects. Had to ask for wine glasses several times and even a knife for the cake. The food was average and came out in such a chaotic way. At the end of the evening the wait staff cleaned all our table and proceeded to empty the left over food in a bucket in front of us which was not pleasant as we were about to have dessert. Unlikely to return to this particular establishment as a result.

Easy to make reservations and ammend them. Food was delicious and came to us very quickly.

all up had very good time on the night out

Okami is a great restaurant. Great food and service. Very satisfied! 10/10 👍

Great food. Great prompt service. We will definitely be back.

they are always amazing! its a bit noisey though. the food is great :)

The food was cold and the service was poor it doesn’t compare to Melton or Sunbury!

I was sad to see that soba noodles had been removed from the menu Prices had increased too Food was good

Not enough time to enjoy the food. Not much choice for dessert

Awesome food and experience. We loved it. Had an amazing time.

Staff was lovely and polite and accommodated my mum with her walker.

It was very busy when we arrived. It took awhile for the food to arrive. There was no cutlery for those who didn’t want to use chopsticks. The food was great when it arrived

Food was good and quick. The waitress was friendly and the service was prompt, she even offered a small piece of strawberry cheesecake with a candle for my birthday and she sung happy birthday to me!!

Food was delicious, service was fast and the staff were friendly and helpful.

Great food! Great Service! Waiters were nice and friendly too.

Food was great all you can eat menu a must do!

The staff are fantastic, and always treat us like family.

The food is always fantastic and tastes so fresh every time.

Service was slow, not everything that was ordered was delivered to our table. Food was delicious, some items cold that were supposed to be hot…

It was great food! Nice place and atmosphere! I'll go again.

Great selection of food. Food was fresh and location of restaurant was good.

I have been thus restaurant several times. whenever I come here, I ate until I was fit to burst. Nice food always.

Its always good to celebrate birthdays here in Okami with unlimited buffet Japanese Food. Highly recommended!