OKAMI Penrith

Food taste good but the waiting time is quite long

We used the app on the table to place our orders, but they weren’t going through, so we had to keep asking the waiters where our food was.

We have being a regular customers of Okami Penrith for the past few years and honestly Valentine's day has been the worst experience so far. Second seating of the night and we had to wait more than 1 hour to get our first serve food or drinks. Having a allocated slot of time to eat, it would be assumed that the services would be fast enough to let us to do a few rounds of our favorites dishes. Not this time unfortunately. We left at 9.30pm still hungry and unhappy. This is not acceptable for a all you can eat type of restaurant.

Very busy as it was Valentines Day. Staff were rushed off their feet, so service was slow to start, but improved as the night wore on. Rather noisy as restaurant was packed to capacity. Would visit there again

Was such a good enjoyable first time experience. The prawn katsu was definitely my favourite item on the menu 🥰

QR ordering is not acceptable for us, we ordered via the printed menu thru staff. Plus, we were ready to pay CASH but apparently machine for cash transaction is broken. We will not go back ever until they provide better service.

Food was great! Only slightly annoying thing was ordering via the QR code. Whenever you add an item to your order, it takes you back to the top of the menu instead of where you left off. Scrolling down every time you add an item to your order was quite frustrating.

Steak was chewy. Chicken was hard & dry. Vegetables were sad & soggy. Drink order took some time to arrive.

Food at Okami is delicious. The staff are friendly and helpful. Very nice place to have dinner.

Great place but we had to keep ordering as our waiter wasn’t putting our meals through

Food came out quickly and hot. It was Delicious :-)

The food and service was great. Very happy with our meal and we would definitely recommend Okami. Great value for money.

Was very, thoroughly enjoyed it. Service was great, they were very polite and attentive, they made, helped us with ordering and gave us good recommendations. Food was pretty good in quality and was plentiful. Overall worth the experience and will come back again. Thank you.

No wait time, good parking nearby, great fresh food and excellent staff.

Great service great night food was amazing as always thanks

We had some issues with the ordering system and the kitchen not receiving our order which was disappointing but we finally got it sorted out and food started to flow, our waitress was wonderful and helpful.

Great food! Very tasty. Service could be a little quicker

First time visiting. Restaurant had good vibes with many customers. The food arrived quickly. I think there was a good selection of dishes, and the quality of food was fine. I wasn't sure what to expect with the quality for an all you can eat Japanese restaurant, but it was fine. Maybe the tempura batter could have been fluffier it seemed overcooked. As I do like to have a drink whilst having dinner, it would have been nice to have Japanese whiskey or Japanese vodka on the drinks menu, but that's just me. Cheers.

We didn't realise that we needed to scan to order, as no one left the docket for us to do so, until we had been sitting for around 10 minutes, waiting for a menu, & had to ask a staff member how to order. The food was very nice & the food came out reasonably quickly though, after the initial hick up.

Great service and food. I definitely recommend this place for a celebration.

Slippery floor. Unclear about the buffet min charge as 1st time diners. Food was OK

Was fast service and a great experience will be back

This was my first visit to Okami, Penrith, and it was quite enjoyable. the restaurant looked good, it had a great atmosphere, service was very attentive and the food was faultless. My only complaint was the noisiness, other than that, it was a terrific evening.

we loved our time at okami,friendly staff..will certainly go back again

Food is great. 👍 customer service very reasonable price. 👌

This is our third visit.. food quality improved however service not that great need more attention to customer would be great👍.

Poor service from staff who gave our orders to another table nearby and brought many orders out to the tables nearby, who all came into the restaurant and ordered after us and then the staff left us waiting for 30 minutes without receiving any food and then brought all the dishes out at once.

Tasty fresh food, wonderful company, great staff & service. Would highly recommend to all.

Was great! Perhaps a little longer overall order time as you have to wait between dishes

Was welcomed and greeted professionally Fresh food was severed very promptly as ordered, was easily explained how to order, drinks, and deserts. Would recommend it to all my friends. Excellent waiters services,

Food and service great. There was a bit of noise but that was due to it being busy which was good to see. I did like the new way of ordering the food and drinks. Much more efficient.

Always love this restaurant. Really hope it somehow manages to find a way to remain open 🤞🏻

Great food lovely atmosphere quick service will be back for sure

Quality of the food was fantastic, there was not a dish that we had that wasn’t very tasty. All staff that we dealt with were very friendly and polite, this was our 1st visit and we loved it. Only criticism is the noise levels were very high, but saying that we will be back. Merry Christmas 🎄 everyone

Thank you to the wonderful staff and chefs for a really fantastic celebration night. We were looked after so well and the food was delicious.

We were shown to a table, but not given menus nor told what to do. After a while I asked about menus, and it wasn't until then that a waitperson came to tell us the ordering system had changed and we were to self order. That's fine, but it would have been nice to have been told when seated, not have the initial waitperson leave us in limbo. It was a busy night, but there were still a few empty tables - three of our ordered dishes never turned up and the food got progressively overcooked throughout the night. The restaurant is very noisy and it is hard to hear one think let alone the conversation around the table. Disappointing visit this time.

Bit to noisy with other guests & loud background music, chocolate drink wasn’t refreshingly cold unfortunately, other than that the food was great! & staff was terrific friendly and fast! Thankyou for lovely evening.

10 out of 10...good food and amazing service! Will surely come back.

The food was excellent and staff were very friendly! What more could we ask for? 👏🏻👏🏻👏🏻👏🏻👍🎉

Fantastic service, amazing food. Highly recommend the all you can eat

Very busy so service was slow initially Also the order of 2 servings of food was only honoured sometimes In saying that the food was delicious

Ordered a few dishes and then did another order. We ended up leaving before the food came because it took way too long. Service was also very slow. Definitely not worth the money it cost.

Sadly we were seated next to a large noisy group. Next time I’ll ask for a quiet table in a corner. Food tasted great!

restaurant was surprisingly busy for a Tuesday night. Food was great.

Food was good, service was slow, reasonable price, friendly staff

Busy night may need more serving staff .Lessen wait times between courses.

Good food for cheaper cost! Will definitely come back again

A++ on the great meal. Very friendly staff and amazing prices. Would highly recommend.

good food, long wait time need more space and very loud

Staff were attentive and meals came out quick and delicious