Katóri

Service was poor, incorrect order was initially bought to the table, luke warm rice arrived well before the mains it was to accompany, we were being rushed out when half full wine glass was wisked away.

The food was great. A little pricey but worth it.

The manager attitude was discriminative and arrogant. Never expect that he commanded us to get the pram sorted without offering any help. Even responded no time for refilling water, but willing to serve other tables.

The food was outstanding, but the service was ordinary. The waitresses were friendly and helpful, but the manager was bordering on rude. We were told at 9.30pm that we needed to leave because the restaurant was closing. You can't offer a dining experience and close a restaurant at 9.30pm! Such a shame the service has over shadowed the food in this review, because the food was a delicious blend of delicately flavoured sauces and dressings paired with the finest, freshest ingredients. I'd go back again any day, simply for the food.

I asked for the private room as we were celebrating my son's 30th birthday with our immediate family members. Food was great so was the service and we loved the private setting. The restaurant is a bit pricey but I was happy to pay for the unique experience.

delicious , nice place , love a wagu :) yum

Everything was delicious and service and staff was 10/10! Highly recommend this restaurant!

Amazing food and variety of Japanese dishes. The hida beef took us back to Takayama!

The quality of food was amazing! The sashimi was melt in your mouth quality and the wagyu bbq platter was scrumptious!

Great Finn and service in the heart of box hill

Excellent service beautiful environment great food . Absolutely awesome !

So good 😊 it is an amazing place great night

Really nice restaurant in Box Hill. Had a fantastic meal with friends, will return!

A bit pricey but food was nice and the staff were very friendly.

With high expectations our group of four booked for a Thursday evening. Unfortunately our expectations were not met. The food was definitely of a high standard however we were so disappointed that the service was not. When paying significantly higher prices (our bill was around $600 for four people) it is a reasonable expectation that service would be of a high standard. Our water was not offered to be or indeed topped up without us having to ask, the first bottle of wine ordered was clumsily poured by the waiter, spilling on to the table (this could have been an accident however the staff member did not appear experienced in wine pouring), we were not asked if we wanted more drinks, our empty glasses and dishes were left on the table as each course progressed leaving little room to eat, as the restaurant cleared as the evening progressed, end of night cleaning commenced around us (this was at 9pm when the restaurant is advertised as open until 11pm). The most disappointing experience however was whilst we still had not finished our wine, and were considering teas/coffees at 9.30pm, a staff member approached our table to advise us they were closing and to pay our bill. We were left feeling that the staff were more keen to go home than to continue to serve us. This is not the type of experience expected for a more refined dining restaurant. For this restaurant to succeed we would recommend dropping the prices to reflect and match the cafe level service or retrain/recruit wait staff experienced in fine dining. Oh, and we were left to walk out ourselves without a farewell or thank you from any of the staff. So disappointing.