Hotel Elermore

Service was crap took an hour and a half to receive meals that had parts of the meal missing that had been added and paid for staff were rude when asked about this and replied with I didn’t cook the food so don’t be rude when asked why something that had been paid for wasn’t there. Food was not nice at all would not recommend this place at all

Customer service was very rude. We arrived a little early, the girl sat us at a random table with less seats and basically said nothing else. Almost at our booking time we asked where we would be sitting and she said it's only 6:27 people are at your table. Very rude and unprofessional manner to speak to customers. We then ordered at 7pm lined up for over 30 minutes they were serving the same customers for over 15 minutes. No idea why? But if they had issues they could of moved them to the side to let the large line order. When we first made the booking they said they only had three sessions of 5,6,8 but because of this and there reduced dining room they still had a tone of people ordering sitting in the bar and outdoor areas doesn't make sense to me. Food arrived at 8:30 STONE COLD!

Food was cold, and all meals came out at different times , won’t be back

Food was pretty good, but service was slow. Well over 80mins for meals to come out.

Meals took a really long time to come out, people that ordered after us got their meals first, steaks were over cooked and dry gravy was gross and the salad had lettuce and a scrapping of carrot and 1.5 cherry tomatoes.

The table was still seated with the previous setting. The food was cold when served. Steaks were mixed up between the customers at the table. The steak sandwiches were soggy. Very disappointing. The customer service was poor. At no time during the meal were we asked if the meal was ok or did we need anything.

Our party of 9 family members were split between 2 tables. I asked the waitress if we could move the tables together for ease of communicating with each other. I was told no due to social distancing. Fair enough, except a table two rows away had tables pulled together to seat 12 people. Small detail, but a bit annoying. The food was lovely and the staff were great.

Great feed. Slightly slow with the service but it’s strange times so don’t know kitchen rules. Highly recommended

Ttv too loud so hard to social distance as you couldn’t hear each other n had to lean closer to each other. Initial female who greeted was a bit abrupt no smile. But she did ask us how meals were later. I asked for medium steak but received extra well done. No pink at all. No sanitiser left in entry. No instruction to use clean pencil or those thrown on table. Will prob give it another visit

Food was tasty. Entree came out very quick but had to wait 1hr + for mains.

Good food, great value and friendly service. Enjoyed a lovely lunch today.

Excellent table for 7 with bench aswell as seats. We had lunchtime special which was very good value. Tasty chips, salad, chicken schnitzel and mushroom gravy. Totally recommended!

Awesome meal and great atmosphere. Can't wait to go back next time.

Great food and atmosphere, service of food took quite a while but it was worth the wait, delicious! Friendly staff A+ thank you.

Overall experience was fantastic. Shame some of the menu options couldn't be slightly varied ie chips & salad changed to Mash and Veg. Also, very minor, but waitresses were a little too keen to keep checking if we were ok and wanting too clear the table too quickly. Just maybe not approach customers too oftenbecause it can he a little intrusive but overall they were friendly so not not complaint.

Nice food, good choice, good price, large serves. Indoors a bit smoky and food took quite a while to come out. Overall pretty good and we will return.

Perfect lunch, lovely restaurant, Marinara Pasta was to die for, will be back!

Food was very fresh and everything was cooked to order; enjoyable experience!

Lovely place but waited for over 1.5 hours for food.

Great place great people and fun for the kids overall 👌

Very nice - I’ll be back again! Such an improvement, well done

Good food nice atmosphere large venue will go again next time

Meals came quickly and large serving...beer was cold...perfect pub grub.

I understand that the hotel is returning to the”new” normal but having 3 x bread brought out 5 mins before your main meal is not really acceptable. Then all the mains arrive and my crumbed cutlets are under cooked, so send them back, to which they were re made which was appreciated. In general the overall attention to detail in the dining area could be looked at??

Great customer service and food! Will definitely be going back.

Food was great. Service was quick too. Good spot for family or friends.

Great service..foid vert enjoyable in the New revamped hotel with new decor.

Great food, atmosphere and service. Clean and today as well!!

Good service & great food will recommend to my friends

Great friendly service, will definitely be back with the family

Hotel looks great. The staff are friendly and helpful. The food was awesome. Will definitely be back.

It was amazing. Great Food. Good dinning. Great service people. :)

We had an 1130am booking. We were asked to order which was done by 12pm. We received our meals at 1240pm and were asked to leave at 1pm. We were rushed. We understand the COVID19 rules; however, we were rushed to order then sat and waited - all to be rushed out the door.

Food took an hour, our table was booked for 5pm and we at close to 6:30pm, which is when they wanted us to vacate the table. They then asked us to leave soon after we'd finished eating, being so close to the next lot of bookings.

new restaurant good over all will go there again yes

Waited a long time for our meal and my steak was well done not the medium rare I ordered.

First visit since Covid 19 & the renovations. We loved the experience food, service, cleanliness-all were terrific

Bloody love the shaft, oath brother dogs on dogs woooo

The venue to great. Unfortunately the food and service wasn’t up to standard. We asked for share servings and mains to come out at the same time. It didn’t happen. They got the sauce wrong on one of our meals and the sauce they replaced it with (meant to be pepper sauce) wasn’t edible! When we made mention of it the reply was not what we’d expected either. Hope it lifts because it’s a beautiful new venue.

Love the new look, friendly staff and food was great

Nice food. Impressive layout. We will definately go back there.

One of our meals came to our table only Luke warm. We had already waited 1 hour to get our meal. We’ve lived in Elermore Vale for 41 years and have been very frequent patrons to The Shaft. We won’t be in a hurry to go back, which is a shame. Also my husband wasn’t impressed that there were only 2 beers on tap neither of which he likes!!!!

Lovely friendly service accommodating to all changes diners needed around us

Very clean and tidy, good service, great menu selection and look forward to playground opening.

First time visitors following renovation and we were delighted with the experience

Beautiful decor. Mushroom gravy was very watery and only 2 small slithers of mushroom, none or very little dressing on the salad. Under the current covid restrictions there were several things that I thought was an issue.

Go here if you want to be served raw food, cold food, the wrong food, overpriced food or have ingredients missing from your meals. Slow food service is a norm here. We have shown The Shaft Tavern & now the new Hotel Elermore great loyalty over the years with many group bookings & they never fail to disappoint. What a shame.

It was quiet due to covid 19 restrictions. Two out of three meals required critical feedback which was given directly to the staff. However, they were pleasant and helpful so the experience was positive overall.

Waited1hr+formeals. Then asked to leave so they could clean table!

Good food great service it my weekend tradition love Hotel Elermore